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Privacy Policy

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Freedom of Information Requests

The Corporate Officer is charged with administering the Freedom of Information and Protection of Privacy Act. The Act applies to all records in the custody or under the control of public bodies like Lake Country. The Act gives the public a right of access to Lake Country's records with limited exceptions. The Act also protects personal privacy and regulates how Lake Country collects, uses and discloses a wide range of personal information in fulfilling its statutory responsibilities and operating its programs.

 Routine Requests

Most of the information sought by the public has always been available and is handled informally without using the Act. Front-line staff will readily release records such as agendas, minutes, bylaws, policies and procedures and information related to your property.

Formal Requests
Formal requests under the Act are dealt with by the Corporate Officer and the decision on whether to release information rests with the Head of Information and Privacy.  A formal request is a request in writing for records that are not routinely available.
How to File a Formal Request
If you know a formal request is required, submit your request in writing or complete a Freedom of Information Request form. Make sure to provide enough details to help staff locate and retrieve the records. To find out if a formal request is required, contact the Corporate Services Department at 250-766-5650.

Mailing Address

Corporate Services Department
District of Lake Country
10150 Bottom Wood Lake Road
Lake Country, BC V4V 2M1

Fees
The fees that may be charged for providing records under the Act are set out in BC regulation 155/2012. If there are costs involved in processing a formal request, the applicant may be provided with an estimate before the application is fully processed.

Anonymous Complaints

The District will not respond to anonymous complaints, but be assured names are not released except to law enforcement, if they need to become involved.

View the Report a Problem form.

Privacy and Terms of Use

Copyright

Material made available via this District of Lake Country, BC website is intended for research purposes and private use only. Any re-use, transmission, duplication, or distribution of any material on this site without the express written permission of the District of Lake Country is not allowed.

You should assume that everything in this website is copyrighted whether or not indicated. All rights, title and interest (including without limitation all copyright, trademark, patent, and other intellectual property rights) on this website and any other images, information and material in this site is reserved to and owned by the District, and remains vested in the District at all times. Except as expressly provided in this website, the District does not grant to or confer on you, by implication or estoppel, any rights or licence to any copyright, patent, trademark or any other intellectual property right in any materials in this website.

Disclaimer
 

The District of Lake Country, BC's website is not an official statement of District policy, law practice, services, or procedure, and should not be construed as such. It is intended only to give general information about the District.

While an effort is made to post only accurate information, the District does not guarantee the information posted is always current or correct. The District does not warrant or make any representations as to the quality, content, accuracy, or completeness of the information, text, maps, graphics, links, and other items contained on its website.

The District makes no warranties, express or implied as to the fitness of the information for any purpose, or to results obtained by individuals using the information and is not responsible for any action taken in reliance on the information contained herein.

By using this website you agree to indemnify and save harmless the District and its elected and appointed officials, officers, employees, contractors and agents from and against all losses, claims, demands, actions, payments, suits, damages (including any damages that are direct, indirect, incidental, special or consequential), costs and expenses, including reasonable lawyer's fees, resulting from or related to:

  1. your breach or violation of any of these Terms of Use; or your use of this website;
  2. regardless of whether or not there has been any negligence on the part of the District, or any of its elected and appointed officials, officers, employees, contractors or agents.

At certain places on the District's website there are links to other Internet sites. Such external Internet sites contain information created, published, maintained, or otherwise posted by institutions or organizations independent of the District. The District does not endorse, approve, certify, or control external Internet sites and does not guarantee the accuracy, completeness, efficiency, timeliness or correctness of the information located at the sites. Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise, does not constitute or imply endorsement, recommendation, or favouring by the District.

Communications made through this site's email and messaging system is for convenience only and shall not be deemed to constitute legal notice to the District or any of its officers, agents, agencies, employees, or representatives with respect to any existing or potential claim or cause of actions or for any other purpose.

All comments, suggestions, ideas, notes, drawings, concepts, or other information disclosed or offered to the District of Lake Country, BC by this site, or in response to solicitations from this site (collectively, the "Comments") shall remain the property of the District of Lake Country, BC. None of the Comments shall be subject to any obligation of confidence on the part of the District of Lake Country, BC, and the District of Lake Country, BC shall not be liable for any use or disclosure of the Comments. Without limitation of the foregoing, the District of Lake Country, BC shall exclusively own all now known or hereafter existing rights to the Comments of every kind and nature throughout the world and shall be entitled to unrestricted use of the Comments for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Comments.

Privacy Statement
The District of Lake Country is strongly committed to protecting the privacy of any personal information you may provide when visiting our website. Our practices have been designed to ensure compliance with the privacy provisions of the British Columbia Freedom of Information and Protection of Privacy Act. This privacy statement applies only to the District of Lake Country's website and not to other community, company, or organization sites to which we may provide links to.

For more questions or concerns or more information regarding the collection, use, disclosure or safe-guarding of personal information associated with the site, please contact the District of Lake Country:

District of Lake Country
10150 Bottom Wood Lake Road
Lake Country, BC V4V 2M1
Canada

Phone: 250-766-5650
Email: admin@lakecountry.bc.ca

Personal Information

When you visit the District of Lake Country website, you are anonymous until you decide to identify yourself to the District. Unless you consent by clicking on a Submit or equivalent button, the website does not automatically collect or retain your email address in a database but some Internet Service Providers may automatically include your email address with your Internet Protocol ("IP") address. The District's website does log your IP address and may use "cookies" for the purposes of analyzing trends, administering the websites, tracking website visitors' preferences, gathering general demographic information and to improve your browsing experience. The logged IP address and/or "cookies" are not linked to any personally-identifiable information.

If you direct an enquiry to a District department, we will ask you to provide your name and mailing address or email address for the purpose of responding to your enquiry. Only those who "need to know" will have access to the personal information provided.

Links to Third-Party Websites

As a service to our citizens, the District provides links to external websites which may or may not have their own privacy policies. The District does not endorse these sites nor are they covered by the District of Lake Country's privacy policy statement.

To understand how they manage personal information, we recommend that you read the privacy policy of any website before you divulge individually-identifiable information. We are not responsible for the content or practices of web sites operated by third parties that are linked to our sites. These links are provided as a service to our visitors. Unless otherwise stated, they do not constitute our endorsement, sponsorship, or approval of their content, policies, or practices.

 Logging Practices
The District's website logs the IP address of all site visitors. An IP address is the number automatically assigned to the computer or to the ISP (Internet Service Provider) that is requesting a website content page.

We use IP addresses to analyze trends, administer the site, track visitors' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally-identifiable information.

Acceptance

By accessing any of the pages within the District of Lake Country's website, you signify your acceptance of our Privacy and Web Policies. If you do not agree to these policies, please do not use our website. Your continued use of the District of Lake Country website following the posting of changes to these terms will mean that you accept those changes.

Where the information you are providing to us is sensitive, your consent must be expressed. The following are examples of expressed consent:

  • Clicking on the submit button on a form that includes individually-identifiable information.
  • Sending an e-mail requesting a product or service.

The manner in which your consent is granted may vary depending on the sensitivity of the information that you are providing to us. Where the information is less sensitive, implied consent will be considered appropriate. 

Changes to the Copyright, Disclaimer and Privacy site
Due to the evolving nature of the technologies, we may occasionally update this Policy. Please check this page periodically for changes. 

Commissioner of Oaths

The Corporate Officer is available for appointments to witness signatures and certify copies of most documents for a fee of $25. Please call to make arrangements:  250-766-5650 ext 206. 

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Contact Us

District of Lake Country
10150 Bottom Wood Lake Road
Lake Country, BC V4V 2M1
T. 250-766-5650
F. 250-766-0116
Email: Email District of Lake Country
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© 2018 District of Lake Country, 10150 Bottom Wood Lake Road, Lake Country, BC V4V 2M1, Telephone 250-766-5650, Fax 250-766-0116

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