Request For Service

This is the District of Lake Country's online service portal for non-emergency requests. 

To use this service, we recommend that you have the following ready:

  • Address or location related to request
  • Contact phone number and email so we may follow up if required
  • Photos related to the request if available
Service Requests
BYLAW ENFORCEMENTOPERATIONS

PLEASE NOTE:

This Service Request System will be unavailable on
Friday, February 3, 2023 from 4:30 to 10:30 pm
to facilitate infrastructure upgrades.

To report Bylaw concerns such as:

  • Activity Without a Permit
  • Illegal Dumping
  • Noise 
  • Parking
  • Tree Cutting
  • Unsightly Property

 

 

BYLAW SERVICE REQUEST

To report Operational concerns such as:

  • Parks and Facilities Maintenance
  • Road work 
  • Sewer (sanitary or storm)
  • Snow Removal
  • Street Lights and Street Signs
  • Water Service (leak, meter, pressure)
  • Graffiti 

 

OPERATIONS SERVICE REQUEST

* For assistance with your submission, please call Customer Service at 250-766-5650.

Other Service Providers

  • To request a new garbage and recycling service or make a change to an existing service, visit Garbage and Recycling for more information.
  • For Highway 97 maintenance please call AIM Roads Inc. at 1-866-222-4204 South Okanagan service area
  • For issues relating to Kaloya, Kopje, Reiswig or Safe Harbour Regional Parks, please call the Regional District of Central Okanagan Parks Department at 250-469-6232 or parks@rdco.com.
  • For complaints about alcohol in public, please call Bylaw Services at 250-766-6673 during office hours, or 911 outside of office hours.
  • For non-emergency complaints about boating violations, please call the RCMP Marine Unit at
    250-768-2880 (evenings and weekends, follow the prompts).  For emergencies on the water call 911.
  • If you have concerns regarding activities at a short-term rental property, contact Bylaw Services at 250-766-6673 during office hours. If the property is an AirBnB listing, you may also submit your concerns to www.airbnb.ca/neighbors.

Emergency Contacts

In the case of immediate danger, please call 911 right away.

For urgent, after hours Road, Utility or Bylaw matters, please use the following contact numbers:

  • Snow Removal Emergencies - 250-766-5664
  • Road Emergencies - 250-317-9870
  • Water Emergencies - 250-317-3250
  • Sewer Emergencies - 250-869-5904
  • Bylaw Enforcement - 250-766-6673