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Please Note: The deadline for paying utility bills for the fourth and final quarter of 2020 was extended by Council to Friday, April 30 to help alleviate financial pressures related to the COVID-19 pandemic. Payments of utility bills for first quarter of 2021 are due May 31, 2021.
Note: account numbers for utilities are assigned to a specific address. If you move you have to update your payee account number…. Or you will pay a water bill on your previous property.
Water bill payments are due the last working day of the month, two months following the billing period. For example:
January-March invoices due end of May
April-June invoices due end of August
July-September invoices due end of November
October-December invoices due end of February
If you have not received your quarterly utility invoice, contact the District office.
To update your mailing address for water utility invoices and property taxes please modify your contact details directly through BC Assessment Authority using this link to the form on their website. Please complete the form for your Lake Country property specifying: Area 19, Jurisdiction 331 and use the 8 digit Roll Number (no dots, dashes or spaces; and if the roll number only has 7 digits then a zero should be added before the 7 digits).
If you input your address on this site (https://www.bcassessment.ca/) then the Area, Jurisdiction and Roll number will be displayed for you to enter on the form. For additional assistance call BCAA’s toll-free number at 1-866-825-8322.
The District of Lake Country receives a weekly update from BC Assessment to ensure records are consistent.
Payment Options
All unpaid balances past the due date will incur interest of 1.5% per month compounded annually. It is each customer's responsibility to make sure the bill is paid by the deadline to avoid penalties. Outstanding charges at December 31 are rolled into taxes in arrears and accrue interest.
Payment options include:
cheque, cash, debit card at Municipal Hall, in person or use drop box located at the north entrance of Municipal Hall
payments sent by mail must be post marked by the due date
at your financial institution using 'Lake Country Utilities' as a payee and your 7-digit account number found on your water bill
online/telephone banking, allow 2-3 business days processing time to ensure payment is made on time (make sure to include your utility account number when paying online)
Commercial (Also includes Industrial & Institutional)
Dependent on meter size
$0.77 per cubic meter
Agricultural Water
$120 per acre
$30 per acre
N/A
Seasonal Irrigation
$150 per connection
$37.50 per connection
$0.77 per cubic meter
Non-connected Fee
$100 per connection
$25 per connection
N/A
Unmetered Fee
$3,200 per connection
$800 per connection
N/A
Note that where there are two (2) or more distinct premises on one parcel, the annual base rate will be multiplied by the number of distinct premises; except where a distinct premise is a Registered Secondary Suite or Registered Accessory Suite.
Other User Fees and Taxes
All other water related user fees, including non-connected user fees for Local Service Areas such as Coral Beach and Lake Pine, see Water Regulation and Rates Bylaw (Schedule A)
All of Lake Country seasonal irrigation connections will be turned ON April 19-23, 2021.
We are unable to give the exact day and time the Water services team will be at each property, but if the seasonal irrigation connection is still turned off by April 30th, please call the Infrastructure Services Department at 250-766-6677.
If your water service is provided by a private utility company you will receive a bill from them directly. If you have any questions regarding your service or invoice please contact the appropriate utility.
Alto Utilities 10397 Lodge Road Lake Country, BC V4V 1V6 Emergency Phone: 778-805-1501
East Side Utility c/o Harvey Lister Inc. 502 Ellis Street Penticton, BC V2A 4M3 Emergency Contact: Drew Allingham Pager: 250-717-9724 Cell: 250-689-2285
Kal Pine Utility #48 - 17610 Rawsthorne Rd Lake Country, BC V4V 2K2 Emergency Contact: Don Wakeham Phone: 250-548-4064
Gatzke Road Utility 16844 Gatzke Road Lake Country, BC V4V 2J1 Emergency Contact: Denis Murphy Phone: 250-548-3438
Water Restrictions - STAGE: Normal Conditions at June 1, 2021
Normal Conditions
Wise water use practices:
Manual watering in mornings or evenings and not during the mid-day heat or when it is windy.
Watering with a watering can or by hand whenever possible.
Keep grass longer and leave clippings on the lawn.
Remember to turn off your automated irrigation system during rainy periods. Don't set it and forget it!
Don't water gravel or pavement
Stage 1
90-80% of Average Conditions. Residential and commercial irrigation is permitted on alternating days:
Even numbered addresses - even calendar days only
Odd numbered addresses - odd calendar days only
Underground systems with timers - alternate days only
Stage 2
80-45% of Average Conditions. Residential and commercial irrigation is permitted once or twice a week as determined by the Director.
Stage 3
<45% of Average Conditions. Residential and commercial irrigation is prohibited.
Water Source Map
CLICK HERE and Zoom in to find your address and water source information on this GIS Map.
Note for water customers on the east bench of Oyama: For most of the year you receive water from the Kalamalka Lake source, but during the high use agricultural irrigation period (starting the last week of April to September) your water source reverts back to the Oyama Lake source which remains on a Water Quality Advisory since 2013. Please check the interactive water source map to confirm which source your property is on: www.lakecountry.bc.ca/MyWatermap by clicking on your property and viewing the pop up dialogue box which will tell you the water source and link to any Advisory or Notice information.
VIEW the interactive Drinking Water for All map for all water utilities (including the small private utilities that serve only a few households) regulated through Interior Health
View the draft OPERATIONAL CERTIFICATE 14651 from the Ministry of Environment to the District of Lake Country for the wastewater treatment facility located in Lake Country, BC.
Sewer utilities are included annually on property tax notices. All parcels of land that are capable of being connected to the sewer system or which are deemed to abut the sewer system are charged a parcel tax regardless of whether they are connected. Properties that are connected to sewer are charged a user fee and a parcel tax. Please refer to Sewer Service Parcel Tax Bylaw 98-224 for all the details.
Parcel Tax: $275 per year.
Annual Residential User Fee: $250 per distinct premises on the property, multiplied by the number of distinct premises.
Environmental Levy: The environmental levy is a tax to provide for the eventual expansion of the sewer collection system. All properties within the municipality are capable of being drained into the District of Lake Country sewer system, and all properties have the opportunity to use the system therefore each parcel is assessed annually with the parcel tax. The environmental parcel tax is a flat rate charge per parcel at $75 per parcel. Please refer to Sewer System Parcel Tax Bylaw 98-182 for more information.
Please Note: The deadline for paying water utility bills for the fourth and final quarter of 2020 was extended by Council to Friday, April 30 to help alleviate financial pressures related to the COVID-19 pandemic. Payments of utility bills for first quarter of 2021 are due May 31, 2021.
Note for water customers on the 
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