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Billing
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View your water bill online
Water bill payments are due the last working day of the month, two months following the billing period. For example:
- January-March invoices due end of May
- April-June invoices due end of August
- July-September invoices due end of November
- October-December invoices due end of February
If you have not received your quarterly utility invoice, contact the District office.
Please complete a change of address form if you would like to let us know about a change of address for mailing your water bill.
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Payment Options
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All unpaid balances past the due date will incur interest of 1.5% per month compounded annually. It is each customer's responsibility to make sure the bill is paid by the deadline to avoid penalties. Outstanding charges at December 31 are rolled into taxes in arrears and accrue interest.
Payment options include:
- cheque, cash, debit card at Municipal Hall, in person or use drop box located at the north entrance of Municipal Hall
- credit cards are NOT accepted for payment of utility invoices
- payments sent by mail must be post marked by the due date
- at your financial institution using 'Lake Country Utilities' as a payee and your 7-digit account number found on your water bill
- online/telephone banking, allow 2-3 business days processing time to ensure payment is made on time (make sure to include your utility account number when paying online)
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2018 Rates
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The water rates are included in the Water Regulation and Rates Bylaw (Schedule B)
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Customer Category
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Base Rate
(Annual)
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Base Rate
(Quarterly)
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Consumption
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Single Family Residential
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$468 per dwelling
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$117
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$0.60 per cubic meter
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Registered Accessory or Secondary Suite
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N/A
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N/A
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$0.60 per cubic meter
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Multifamily
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$374.40 per dwelling
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$93.60
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$0.60 per cubic meter
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Commercial (Also includes Industrial & Institutional)
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Dependent on meter size
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$0.60 per cubic meter
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Agricultural Water
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$105 per acre
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$26.25 per acre
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N/A
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Seasonal Irrigation
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$150 per connection
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$37.50 per connection
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$0.60 per cubic meter
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Non-connected Fee
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$100 per connection
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$25 per connection
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N/A
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Unmetered Fee
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$3,200 per connection
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$800 per connection
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N/A
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Note that where there are two (2) or more distinct premises on one parcel, the annual base rate will be multiplied by the number of distinct premises; except where a distinct premise is a Registered Secondary Suite or Registered Accessory Suite.
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Other User Fees and Taxes
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All other water related user fees, inlcuding non-connected user fees for Local Service Areas such as Coral Beach and Lake Pine, see Water Regulation and Rates Bylaw (Schedule A)
Properties located in the Ponderosa Road Local Service Area may be subject to annual parcel taxes as outlined in the Ponderosa Road Local Service Parcel Tax Bylaw 694, 2008
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Seasonal Irrigation
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All of Lake Country seasonal irrigation connections will be turned off during the period October 9 to October 16, 2018.
We are unable to give the exact day and time the Water services team will be at each property, but if the seasonal irrigation connection is still turned on by October 26th, please call the Infrastructure Services Department at 250-766-6677.
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Private Water Utilities
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| If your water service is provided by a private utility company you will receive a bill from them directly. If you have any questions regarding your service or invoice please contact the appropriate utility.
Alto Utilities
10397 Lodge Road
Lake Country, BC V4V 1V6
Emergency Phone: 778-805-1501
East Side Utility
c/o Harvey Lister Inc.
502 Ellis Street
Penticton, BC V2A 4M3
Emergency Contact: Drew Allingham
Pager: 250-717-9724
Cell: 250-689-2285
Kal Pine Utility
#48 - 17610 Rawsthorne Rd
Lake Country, BC V4V 2K2
Emergency Contact: Don Wakeham
Phone: 250-548-4064
Gatzke Road Utility
16844 Gatzke Road
Lake Country, BC V4V 2J1
Emergency Contact: Denis Murphy
Phone: 250-548-3438
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| Water Restrictions - STAGE: Normal Conditions at April 13, 2018 |
| Normal Conditions |
Wise water use practices:
- Manual watering in mornings or evenings and not during the mid-day heat or when it is windy.
- Watering with a watering can or by hand whenever possible.
- Keep grass longer and leave clippings on the lawn.
- Remember to turn off your automated irrigation system during rainy periods. Don't set it and forget it!
- Don't water gravel or pavement
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| Stage 1 |
90-80% of Average Conditions. Residential and commercial irrigation is permitted on alternating days:
- Even numbered addresses - even calendar days only
- Odd numbered addresses - odd calendar days only
- Underground systems with timers - alternate days only
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| Stage 2 |
| 80-45% of Average Conditions. Residential and commercial irrigation is permitted once or twice a week as determined by the Director. |
| Stage 3 |
| <45% of Average Conditions. Residential and commercial irrigation is prohibited. |
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Water Advisory Status/More information
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