Changes in 2022 for Building Processes in Lake Country

Lake Country, BC – The Building Division of the District of Lake Country is implementing changes that will make serving customers more efficient and effective. 

The District of Lake Country has been administering a record number of building applications since 2019 and this trend is continuing. In 2021 the District issued 363 permits with a construction value of $92 million and already has over 100 applications in various stages of review in 2022. 

To address applications more efficiently, the following has been undertaken: 

  • Dedicated Appointment Time for New or Complex Applications
    Building Division staff will be available for two 45-minute appointments each day to accept new applications or review complex issues. Appointments are available from 9 a.m. to 9:45 a.m. and 3:15 p.m. to 4:00 p.m. Appointments can be booked by calling 250-766-6676.

    Scheduled meetings allow Building Division staff to effectively split their time in office and in the field. Scheduling will also give time for staff to prepare and review the files for the meeting which isn’t always possible with unscheduled, drop-in appointments. 

  • Dedicated General Inquiry Time
    Building Division staff will be available to take general inquiries at two dedicated times during each business day. These one-hour windows are from 9 to 10 a.m. and 3:15 to 4:15 every day. Building staff will be available on a first come first service basis and will limit conversations to under 15 minutes if possible.

    Due to COVID-19 and Public Health Orders, applicants are encouraged to access building staff during General Inquiry Time by phone rather than in-person where possible. Call 250-766-6676 for general inquiries.

  •  One Point of Contact
    All new applications will be assigned a Plan Reviewer who will act as the file’s one point of contact until a building permit is issued. Applicants will be asked to direct inquiries or comments to their Plan Reviewer only.

    When a Building Permit is issued the file will be managed through the general Building Division as multiple inspectors may visit the site as the permit is concluded.
     

Additionally, a Planning and Development Clerk has been approved by Council for the 2022 budget and will be

hired soon to assist applicants and the District of Lake Country will be implementing new software which will further streamline processing of applications and is expected to come online in 2023. 

The Division has informed stakeholders including current applicants and building and development industry representatives of the changes. For more information, visit www.lakecountry.bc.ca/buildingandplanning.